Qqnusa Privacy Policy – Member Personal Data Protection

Welcome to the qqnusa Privacy Policy. This document transparently explains how qqnusa ("we", "Platform", or "qqnusa") collects, processes, stores, and protects your personal data when you use our website and services at qqnusa.vu.

This Privacy Policy applies to all registered members, website visitors, and any individual who interacts with the qqnusa platform through any channel we provide, including the website, mobile app, and customer support communication channels.

By registering an account or continuing to use the qqnusa platform after this policy's effective date, you are deemed to have read, understood, and agreed to all terms contained in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

Qqnusa only collects data that is strictly necessary to provide you with a safe, fair, and quality service. Below are the categories of data we collect along with the purpose of collection:

All data is collected directly from you during registration, platform use, or interactions with our support team. We do not purchase personal data from any third-party sources.

The personal data we collect is used solely for lawful purposes that have been communicated to you. qqnusa ensures every use of data is proportionate to its stated purpose and does not exceed reasonable operational requirements.

• Account Management: Creating, verifying, and managing your member account, including the mandatory KYC process to ensure platform security.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently through trusted payment channels.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and platform abuse by any party.
• Customer Support: Providing technical assistance and responsive support services whenever you reach us via live chat or email.
• Service Communication: Sending important notifications relating to your account, security updates, transaction confirmations, and relevant promotional information (if you have opted in to receive them).
• Legal Compliance: Fulfilling the legal obligations and regulatory requirements applicable to qqnusa platform operations.
• Service Improvement: Analysing aggregated usage patterns (without identifying individuals) to improve platform design, performance, and features.

Qqnusa takes a strict stance on sharing member data with external parties. We will only share your personal data in limited and specific circumstances as outlined below:

• Payment Service Providers: Required transaction data is shared with approved payment processors — such as FPX, Touch 'n Go, GrabPay, and Boost — solely to facilitate the processing of your deposits and withdrawals.
• Identity Verification Providers: KYC information is shared with trusted identity verification partners to fulfil our Anti-Money Laundering (AML) legal obligations.
• Relevant Authorities: Where required by a court order or a legitimate regulatory authority, qqnusa may be obligated to disclose certain information to the relevant authorities.
• Technology Providers: Some technical data is shared with cloud infrastructure and cybersecurity providers acting as data processors under qqnusa's instructions, bound by strict confidentiality agreements.

All third parties that receive qqnusa member data are required to comply with data protection standards equal to or higher than those we apply ourselves. qqnusa will never sell your personal data to any advertiser or marketing company.

Qqnusa invests seriously in cybersecurity infrastructure to ensure that member personal data is always protected against unauthorized access, loss, or misuse. The key security measures we implement include:

• Data Encryption at Rest and in Transit: All data stored in our databases is protected with AES-256 encryption, while all communications between your browser and qqnusa servers use the latest TLS 1.3 protocol.
• Strict Access Controls: Access to members' personal data is restricted to staff who require it to perform their specific duties, and every access is recorded in a secure audit log.
• Continuous Threat Monitoring: The qqnusa security system monitors platform traffic and activity around the clock to detect any cyber threats or intrusion attempts.
• Regular Penetration Testing: We conduct regular security audits and penetration testing by independent security firms to identify and patch any vulnerabilities before they can be exploited.
• Secure Data Backup: Data is regularly backed up to a secure, encrypted location to ensure service continuity in the event of a technical incident.

Data Retention Period: qqnusa retains member personal data for as long as necessary to fulfill the purpose of collection or legal obligations. In general, active account data is retained throughout the membership period. After an account is closed, certain data may be retained for up to seven years to meet financial record-keeping and legal compliance requirements.

Qqnusa uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyze platform performance. Below are the types of cookies we use:

• Essential Cookies: These cookies are required for the platform's core functions, such as maintaining your login session and securing transactions. They cannot be disabled without affecting platform functionality.
• Performance Cookies: We use analytical cookies to understand how members use the platform — which pages are visited most often, how long sessions typically last, and where users encounter issues. All such data is collected in aggregate and does not personally identify individuals.
• Preference Cookies: These cookies save your preferences — such as language settings, display currency, and interface configuration — so you don't have to reconfigure them each time you log in.
• Security Cookies: Used to detect suspicious login attempts, monitor unusual session activity, and protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality and security of your experience on the qqnusa platform.

As a qqnusa member, you have protected rights regarding your personal data. qqnusa fully respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the qqnusa Data Protection team via live chat within the platform or our support email. We will process your request within the timeframe required by applicable law.

The qqnusa platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal data from minors or individuals below the legal age. Registration by underage individuals is strictly prohibited under qqnusa's Terms and Conditions.

If qqnusa discovers that a minor's personal data has been collected without the knowledge or consent of a parent or legal guardian, we will immediately take the following steps:

• Terminating the account in question without prior notice.
• Deleting all personal data associated with that individual from our systems.
• Forfeiting all balances and wins held in the account.
• Reporting the case to relevant authorities where required by law.

In the course of its operations, qqnusa may transfer members' personal data across geographical boundaries to other countries where our servers or service partners operate. Such transfers will only be carried out with protections equivalent to the standards set out in this Privacy Policy.

The safeguards we apply to cross-border data transfers include:

• Binding data processing agreements with all overseas service partners.
• Use of internationally recognised standard contractual clauses to protect data during transfers.
• Data protection impact assessments (DPIA) prior to any new data transfer to a new jurisdiction.
• Data encryption in transit using the latest security protocols, regardless of the transfer destination.

Qqnusa reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or platform operations. Any significant changes will be communicated to members through the following means:

• Email notifications will be sent to your registered email address at least 14 days before any changes take effect.
• A prominent notice will be displayed on the platform's home page throughout the notice period.
• The "Last Updated" date at the top of this page will be updated to reflect the latest version.

Continued use of the qqnusa platform after the effective date of any policy change constitutes your acceptance of the amended policy. If you do not agree with the changes, you have the right to close your account before they take effect.

If you have any questions, concerns, or complaints regarding how qqnusa handles your personal data, or if you wish to exercise any of your data rights, please contact the qqnusa Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the qqnusa platform.
• Response Time: We aim to respond to all privacy-related enquiries within three business days.

For complaints that cannot be resolved internally, you have the right to refer the matter to the relevant data protection regulatory authority in your jurisdiction.